Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
No Contact Repairs
Remote assistance enables us to operate your computer solely using an internet connection through a local console. It allows us to respond quickly and efficiently to the technical problems you are facing without the requirement of the physical presence of an expert.
You're In Control
Your mouse icon will move around on your computer screen as our technician fixes the issue and/or optimizes your system for peak performance. When we finish we will not be able to connect to your computer again unless you contact us and receive a new connection code. This entire process keeps you in complete control at all times.
Who else provides Remote Computer Support?
You need to be very careful about who you allow to have access to your computer. There are many tech support companies out there who are fraudulent and will promote remote computer support only. This is a red flag and should rarely be trusted. If they are not willing to meet with you face to face, we wouldn’t recommend allowing them into your computer.
Copyright 2019, All rights reserved. Developed by LIT Computer Solutions Inc.
As the coronavirus (COVID-19) continues to disrupt daily life, LIT Computers wants to assure homeowners and business customers that we are taking steps to help our employees and customers stay safe and healthy.
Open, Fully Staffed, and Ready to Help the Communities We Serve
We know many of you are working from home and self-quarantining. A houseful of people puts added stress on your network and can increase the likelihood of serious computer and networking problems.
LIT Computers is ready to help with service anytime you need us. We’re still operating under our normal hours of operation: Monday to Friday 9-9, Saturdays 9-5. We’re carefully monitoring the COVID-19 situation and strictly following government health and safety guidelines to minimize the spread of the virus and protect our customers and employees.
Our Technicians are Essential Service Providers
All LIT Computers Technicians who visit your home or business will adhere to our high standards of cleanliness, safety, and hygiene before, during, and after every service visit.
In order to ensure maximum effectiveness, we’ve instructed our service technicians to uphold and enhance our already strict cleaning and disinfecting measures to ensure the safest possible work environment. Additionally, we’re following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including:
Wearing personal protective equipment
Eliminating physical contact, including handshakes. We’ll use only non-contact methods of greeting
Maintaining effective social distancing when possible
Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
Using hand sanitizer
Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles, and on equipment
Sanitizing shared-use devices such as tablets and clipboards; customers should consider using their own pens to sign paperwork
Our technicians are ready to assist you with scheduling service calls, answering questions and meeting all your needs. We have implemented the following additional precautions to ensure a safe experience and excellent service.
Our service technicians will ask if anyone in the structure is symptomatic of illness.
We’ll honor special requests from customers seeking to maintain a safe distance from our service technicians.
LIT Computers personnel are always aware of the risks and symptoms of illness. Any employee feeling potential signs of the virus will stay home and seek a professional medical evaluation.
You can count on all of us at LIT Computers to conduct ourselves with the highest level of professionalism and dependability throughout this health crisis.